Operations Manager

Short Description

Manpower Croatia for Client, a world's well-known hotel-chain, is looking for an ideal candidate to fill in the position of Operations Manager (m/f).

Description

• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Comply and exceed hotel and company Service Standards
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Hold regular briefings and communication meetings

Requirements

• At least 5 years of work experience in similar positions in hospitality industry
• Master's Degree in Hotel Management or similar
• Advanced level of English knowledge (C1 level)
• Experience in an international hotel chain would be considered as an advantage
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• strong interest in long-term career development within the company and commitment to the company’s long-term vision and goals