End user Specialist
Grad Zagreb
On-site 1-3 years of professional experience 3-5 years of professional experience
Short Description
About the Role On Behalf of our client Stanley Black & Decker Polska SP z.o.o., we are looking for a highly motivated End User Specialist (trainer) to join their team in Zagreb and to cover the Balkan West Region
Description
Key ResponsibilitiesUser Support & Troubleshooting
- Provide technical assistance and resolve end-user issues efficiently.
- Offer practical solutions and address user concerns to ensure seamless tool usage.
- Conduct workshops and one-on-one training sessions to improve user proficiency.
- Promote understanding and effective use of tools and resources, including tools.training.
- Build and maintain trustful relationships with current and new clients.
- Support market expansion and the development of customer/user structures.
- Follow up on leads from the sales team and deliver tailored solutions to meet client needs.
- Represent the company during demonstrations, with a focus on health & safety solutions.
- Ensure demo equipment is stocked, in good condition, and aligned with customer requirements.
- Support CEE/EMEA teams in organizing events, fairs, and training sessions.
- Collect end-user feedback to identify challenges and suggest improvements.
- Track end-user visits, interactions, and sales leads using Salesforce.
- Summarize activities and plan follow-ups on a weekly and monthly basis.
- Participate in testing new tools to ensure usability and functionality.
- Maintain a commitment to self-development through e-learning and mandatory training courses.
Requirements
Skills & Qualifications
- Strong technical proficiency and understanding of tools, accessories, and technology solutions.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Strong problem-solving abilities and quick troubleshooting skills.
- Patience, empathy, and a user-focused mindset.
- Experience in training, workshops, or one-on-one coaching.
- Ability to collaborate effectively with cross-functional teams.
- Self-motivated and committed to continuous learning.
