End user Specialist

Short Description

About the Role On Behalf of our client Stanley Black & Decker Polska SP z.o.o., we are looking for a highly motivated End User Specialist (trainer) to join their team in Zagreb and to cover the Balkan West Region

Description

Key ResponsibilitiesUser Support & Troubleshooting

• Provide technical assistance and resolve end-user issues efficiently.
• Offer practical solutions and address user concerns to ensure seamless tool usage.

Training & Development

• Conduct workshops and one-on-one training sessions to improve user proficiency.
• Promote understanding and effective use of tools and resources, including tools.training.

Customer Engagement & Market Expansion

• Build and maintain trustful relationships with current and new clients.
• Support market expansion and the development of customer/user structures.
• Follow up on leads from the sales team and deliver tailored solutions to meet client needs.

Product Demonstration & Support

• Represent the company during demonstrations, with a focus on health & safety solutions.
• Ensure demo equipment is stocked, in good condition, and aligned with customer requirements.
• Support CEE/EMEA teams in organizing events, fairs, and training sessions.

Feedback & Data Management

• Collect end-user feedback to identify challenges and suggest improvements.
• Track end-user visits, interactions, and sales leads using Salesforce.
• Summarize activities and plan follow-ups on a weekly and monthly basis.

Testing & Continuous Improvement

• Participate in testing new tools to ensure usability and functionality.
• Maintain a commitment to self-development through e-learning and mandatory training courses.

Requirements

Skills & Qualifications

• Strong technical proficiency and understanding of tools, accessories, and technology solutions.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Strong problem-solving abilities and quick troubleshooting skills.
• Patience, empathy, and a user-focused mindset.
• Experience in training, workshops, or one-on-one coaching.
• Ability to collaborate effectively with cross-functional teams.
• Self-motivated and committed to continuous learning.