Operations Director

• Own day-to-day operational performance and the continuous improvement of the country's logistics network
• Evaluate, prioritise, and implement sorting-automation solutions, balancing operational impact, cost, and scalability
• Design, standardise, and optimise end-to-end warehouse and sortation processes
• Redesign first- and last-mile processes to improve service levels, productivity, and cost
• Own the operational KPI framework — find bottlenecks, get to root cause, and drive corrective action
• Lead operational managers and teams, building accountability, ownership, and a continuous-improvement culture
• Partner with technology, product, and commercial teams to roll out new tools and process improvements
• Spend significant time in the field and in operations, turning first-hand insight into practical fixes
• Ensure operational readiness for volume growth and network expansion