Operations Manager

• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Comply and exceed hotel and company Service Standards
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Hold regular briefings and communication meetings