Back Office Administrator
City of Zagreb
Remote 3-5 years of professional experience
Short Description
Manpower Croatia, on behalf of its client Stanley Black & Decker, world's largest manufacturer of industrial tools and household hardware, is looking for a reliable and proactive individual for the position of Back Office Administrator.
Description
- Maintain communication between customers and sales.
- Support to the Sales Team in day to day activities including preparation of sales offers & listing forms.
- Inform Sales Reps for: availability, obsolete products, statuses about customer orders, etc.
- Making claims on behalf of customers for: missing products, wrong prices, broken products, damaged goods in delivery.
- Inform customers about overdue invoices and inform AR about the feedbacks.
- Make efforts to resolve customer’s issues or to correct the problem.
- Sending the related documents to customers: invoices, credit memo, debit notes, etc.
- Providing to customers information regarding order status and stock availability.
- Monthly/Quarterly administration & statistics.
Requirements
- Higher education will be an advantage.
- Fluent knowledge of English language, spoken & written.
- Able to withstand deadline pressure.
- Team orientation & pro-active approach.
- High degree of self-motivation and ready to take responsibility.
- More than average MS Office skills.
- SAP platform knowledge is an advantage.
Offer
- Permanent employment contract
- Competitive salary with the possibility of bonuses based on performance
- Trainings and opportunities to attend seminars and workshops
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